IT Support Analyst – Ukraine @ Kinstellar Ukraine

We are looking for a proactive, service-oriented IT Support Analyst to join our Kyiv office. This is an exciting opportunity to become a key point of contact for local IT support, ensuring the smooth operation of workplace systems, office infrastructure, and end-user services.

As an IT Support Analyst, you will provide first-line technical support, ensuring timely resolution of employee issues and a seamless user experience. You will be responsible for managing workplace equipment, supporting onboarding and offboarding processes, and coordinating closely with regional IT teams and external service providers. In this role, you will play a key part in maintaining a stable and efficient IT environment while continuously delivering a high level of user satisfaction across the office.

Key responsibilities include:

• Office Equipment Support:— conducting weekly routine checks of office systems and equipment to ensure proper operation. Preparing routine check reports and identifying technical issues.
  — troubleshooting office equipment issues and coordinating repairs with service providers. Monitoring and maintaining office routers and internet connectivity, including coordination with internet providers when required.

• Processing and handling local and regional user support requests in accordance with submitted tickets, including monitoring resolution timelines and communicating updates to users.
• Resolving a wide range of operational IT support issues, including technical troubleshooting, user assistance, and ensuring the smooth operation of workplace systems and services.
• Supporting and resolving issues related to the firm’s IT systems, including cooperation with internal and regional IT teams to ensure timely resolution of technical incidents.
• Providing user support with software setup, installation, updates, and basic configuration of workplace applications and systems.
• Supporting and troubleshooting Microsoft Outlook and ensuring the proper functioning of email communication, including resolving issues related to sending and receiving emails.
• Providing applications support.
• Supporting the setup and maintenance of work laptops.
• Supporting the procurement process for IT equipment and work laptops, including:— identifying business and operational equipment needs;
  — conducting price monitoring and selecting suppliers;
  — coordinating and obtaining approvals from the central office;
  — supporting the ordering and delivery process of IT equipment.
• Conducting inventory management, audits, and tracking of IT equipment.
• Administration and support of the office access control system.

Key skills and experience required:

• Strong troubleshooting and problem-solving skills.
• Customer-oriented mindset with a proactive approach to user support.
• Good understanding of Microsoft Windows operating systems and Microsoft 365 applications.
• Experience supporting Microsoft Outlook, Microsoft Teams, and workplace productivity tools.
• Basic knowledge of networking principles, internet connectivity, routers, and VPN solutions.
• Experience with laptop deployment, software installation, configuration, and maintenance.
• Familiarity with Citrix environments and remote desktop solutions.
• Ability to manage IT equipment inventory and maintain accurate asset records.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks, manage multiple requests, and work effectively under pressure.
• Excellent communication and interpersonal skills.
• Ability to work independently while collaborating effectively with regional and international teams.
• Strong sense of ownership, accountability, and service excellence.
• Good written and spoken English.

What we offer

At Kinstellar, we prioritize your goals. We begin by understanding your strengths and ambitions as an employee and strive to create opportunities that unlock your full potential. By joining our team of exceptional talents, you become part of our high culture where we are committed to your personal and professional growth. We offer:

• High-level corporate culture: Our culture comes to life through our five core values: Excellence, Insight, Integrity, Team Spirit and Drive. At Kinstellar, we place a premium on integrity. We maintain a dedicated risk and compliance team and a comprehensive anti-corruption compliance programme.
• Learning & development: Benefit from professional development and training in a leading Central & Eastern Europe (CEE), Southeast Europe (SEE), Central Asia (CA) and Southeast Asia (SEA) law firm, engaging in interesting work for reputable local and international clients.
• Wellbeing: Experience comprehensive benefits tailored to individual needs, fostering your mental and physical wellbeing. We prioritize your work-life balance with firm-wide days off and offer competitive compensation.
• Social impact: Engage in Environmental, Social, and Governance (ESG) initiatives for both local and global impact. Our employee-driven Community Investment program includes pro bono work, volunteering, donations, and sponsorships.

Why Kinstellar?

At Kinstellar, we provide premium legal services and pride ourselves on having a collaborative, team oriented, future looking culture providing unique development opportunities to grow in a highly supportive working environment throughout all stages of your career. At Kinstellar you will have the opportunity to work with outstanding lawyers of Central & Eastern Europe, Southeast Europe, Central Asia, and Southeast Asia and of the world’s greatest referring law firms on highly complex cases. We are a purpose-driven organization, with outstanding sector and service line expertise, knowledge and commitment to client service and innovation.

We know our people value flexibility around when and where they work. So, we are committed to offering a more adaptable way to work, balancing the way you work and your lifestyle with hybrid working options.

We will support your career aspirations by offering access to mobility programs such as intra- office secondments and secondments with referring law firms where possible. These programs give you the chance to travel to other countries, engage with international clients, lawyers and develop your networks.

Equal opportunities

Kinstellar provides equal opportunities to all employees and applicants and strictly prohibits discrimination based on ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.

Joining Kinstellar means working with some of the finest legal minds in CEE, SEE, CA and SEA on the region’s most challenging mandates. We attract the best and brightest talents to help us continue our stellar growth.

To apply

At Kinstellar we welcome direct applications. We will then be in touch with you once we have reviewed your application. Only shortlisted candidates will be contacted.

By submitting your application, you agree to provide us with your personal data for the purposes of the recruitment process at Kinstellar. Your personal data will be processed with utmost confidentiality by Kinstellar solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law.

By submitting your application, you understand and consent to Kinstellar retaining your personal information for a period of up to 12 months. This allows us to consider you for future career opportunities.

By submitting your application, you hereby acknowledge that you understand and consent to Kinstellar Privacy Policy.

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